Merji Support

Effective 2026-09-08

Need help? Email [email protected]. Include a brief description and the Support ID shown by the app, if any. Never send your password, verification code, Apple transaction, or signed purchase data.

Account and privacy

In Merji, open Settings → Account & privacy to export your data or permanently delete your account. An unverified account can use the same actions from the verification screen. Deletion cannot be undone.

Purchases and refunds

Credit packs are consumable In-App Purchases processed by Apple. Prices and applicable taxes come from the App Store. For a purchase refund, use Apple’s Report a Problem service. If Merji cannot confirm a purchase, leave the transaction unfinished and try Purchase missing? from the Credits screen.

Capture troubleshooting

Privacy Notice · Terms of Service · العربية